Start Digital Maturity Assessment
Start Digital Maturity Assessment
Maturity model

The path from silos to coordination.

Five levels of transformation maturity. Where does your organization stand?

The framework

Five levels of transformation maturity

1 Siloed Optimization
→
2 Functional Scale
→
3 Cross-Functional Integration
→
4 External Collaboration
→
5 Eco­sys­tem Co­or­di­na­tion

The journey is nonlinear. Most companies we meet are stuck at Level 1–3.

Developed from more than 100 transformation projects.

Level 01

Siloed Optimization

Characteristics

Inside-out thinking, our processes first

Strictly project-based, no cross-team coordination

Supply chain seen as a cost center

You might be here if ...

"Each department has its own systems"
"We optimize our area, they optimize theirs"
"Projects end, then we move on"
Level 02

Functional Scale

Characteristics

Departmental improvements are working

Some standardization within functions

Better tools, same silos

You might be here if ...

"We've improved our warehouse operations"
"Our TMS is working well"
"But handoffs between teams are still painful"
Level 03

Cross-Functional Integration

Characteristics

Silos start to break down

Shared visibility across functions

Process thinking emerges, but still internally focused

You might be here if ...

"We have end-to-end visibility... internally"
"Our teams are starting to collaborate"
"But we're still reactive to market changes"
Level 04

External Collaboration

Characteristics

Suppliers and carriers integrated

Visibility extends beyond company walls

Strategic importance recognized

You might be here if ...

"We share data with key partners"
"Our suppliers are integrated"
"But it's still mostly transactional"
Level 5

Eco­sys­tem Co­or­di­na­tion

The target state

Characteristics

  • Strategic, outside-in thinking
  • Trans­for­ma­tion as a continuous core capability, not a project
  • End-to-end visibility, orchestration and aligned decisions across the ecosystem
  • Real-time sync with physical operations
  • AI-enabled decisions, with human oversight
  • Continuous adaptation to market changes
  • Supply chain as a competitive advantage

What it requires

  • Systems that adapt in real time
  • Technology you can recombine as needs change
  • The ability to act under constant uncertainty
  • A squad-based organization
  • A continuous-improvement operating system
Level 5

Eco­sys­tem Co­or­di­na­tion

The target state

Characteristics

  • Strategic, outside-in thinking
  • Trans­for­ma­tion as a continuous core capability, not a project
  • End-to-end visibility, orchestration and aligned decisions across the ecosystem
  • Real-time sync with physical operations
  • AI-enabled decisions, with human oversight
  • Continuous adaptation to market changes
  • Supply chain as a competitive advantage

What it requires

  • Systems that adapt in real time
  • Technology you can recombine as needs change
  • The ability to act under constant uncertainty
  • A squad-based organization
  • A continuous-improvement operating system

The journey

What it takes to move from Level 1 to Level 5

Mindset Inside-out → Outside-in
Focus Project → Continuous
Organization Hierarchies → Squads
Technology Monolithic → Composable
Strategy Cost center → Competitive advantage

It's not just technology. People, process and technology evolve together.

Where are you on the journey?

Our Digital Maturity Assessment gives you your maturity score and shows where you stand on the five levels.

Get your maturity score